Sales customer service

Billing Information

We prefer to receive electronic invoices (e-invoices) as the primary method of billing.

Our e-invoicing operator is Maventa Oy.

Linepack Oy
Business ID: FI26519177

E-invoices

E-invoice address: 003726519177

Intermediary options:
1. E-invoice operator: Intermediary ID 003721291126
2. Bank operator: Intermediary ID DABAFIHH

Paper invoices

If you are not yet able to send us e-invoices, we accept paper invoices only at the following scanning service address:

Linepack Oy
26519177
P.O. Box 100
80020 Kollektor Scan
Finland

When sending paper invoices to the scanning service, please observe the following instructions:

• It is extremely important that only the invoice and its relevant attachments are included in the envelope.
• If other material is received in the envelope, it will be forwarded to the recipient by email or regular mail, and we will charge the recipient according to the current price list.
• Do not send payment reminders or collection letters to the scanning service, as they are not considered invoices. We will charge for their delivery to the recipient in accordance with the valid price list.
• The serial number must also appear on the invoice in the address field, below the company name—not only on the envelope. We will charge for adding the serial number according to the current price list.
• The serial number does not need to be included in the address field on PDF invoices, as the recipient company is identified based on the email address.
• Multi-page invoices must not be split into multiple envelopes.
• Invoices must be printed using a high-quality printer.
• Invoice pages must not be attached together in any way (e.g., with a stapler).
• The invoice must include a total amount.

Email invoices

Email invoices should be sent to the following address:

invoice-26519177@kollektor.fi

Please note the following when sending email invoices to the scanning service:

• Invoices must be sent as email attachments in PDF format.
• One invoice per file, including all pages and any attachments.
• A single email may contain a maximum of 10 MB of attachments.
• PDF files must be genuine PDF documents (version 1.3 or newer).
• PDF files must not be locked or password protected.
• Document size must not exceed 210×297 mm (A4).
• File names may only contain standard alphanumeric characters: a–z, A–Z, 0–9.